&pizza: Mission-Oriented, Data-Focused
In this episode, Tim Glomb and Richard Jones chat with Darien Bates, Head of Data & Customer Experience at &pizza about what &pizza is made up of — more than just cheese, crust, and sauce. They have a focus that goes beyond food. He also discusses how important their technology partners, including Cheetah Digital and Sparkfly, were in getting &pizza pivoted in just three days from a 60-65% walk-in customer base to a 100% digital customer base as they adapted to Coronavirus restrictions. They give away 1,000 pies a day across their 38 East Coast locations and they’ve seen almost 100,000 new user profiles during the first 60 days of their giveaway.
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