Bloomin’ Brands' Investment in People and Food Has Made All the Difference
In this episode, Tim Glomb and Richard Jones chat with Michael Stutts, the Chief Customer Officer of Bloomin' Brands, home to such restaurants as Outback Steakhouse, Carraba's Italian Grill, Bonefish Grill, Aussie Steakhouse, and Fleming's Steakhouse. Michael talks to Tim and Richard about the new demographic they're seeing ordering takeout, how data around customers is shaping their messaging and loyalty, and what Michael's ultimate Bloomin' Brands dream meal would be -- it's mouthwatering.
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